Skip to main content

XTM Cloud 13.4


The Callbacks tab will only be visible if you are able to use callbacks in your XTM Cloud instance. That is the case when you, for example, have had callbacks set up by the XTM Support team in your account configuration or have an API license.

The table on the Callbacks tab shows the status of each callback sent from to a third-party application. This way, XTM Cloud Administrators can notice communication errors between XTM Cloud and a third-party application and react accordingly.

By default, if a callback does NOT reach its endpoint, it will be resent three times with a 5000 ms timeout for responses and a 60000 ms timeout between each failed attempt. To customize the timeout, the number of attempts, or the intervals between consecutive attempts:

To request support

Visit our Support Portal.


Only callbacks sent in the last 14 days are stored in XTM Cloud and can be displayed in the table.

The Callbacks tab screen contains a table with the following information:

  • Project ID

  • URL – the URL to which the callback has been sent.

  • Type – possible callback types are:

    • Project created.

    • Project accepted.

    • Project finished.

    • Job finished.

    • Analysis finished.

    • Workflow transition.

    • Invoice status changed.

    To learn more about the callback types, see the Rest-API documentation.

  • Last attempt date – click the caret down icon caret-blue-down.png to sort in ascending order or the caret up icon caret-blue-up.png to sort in descending order.

  • Status – potential callback response statuses fall into the following status groups:

    • Informational responses – codes 100–199.

    • Successful responses – codes 200–299.

    • Redirection messages – codes 300–399.

    • Client error responses – codes 400–499.

    • Server error responses – codes 500–599.

  • Status icon – if the callback was not able to reach its endpoint, one of the following icons is displayed and a tooltip will provide you with information about the callback:

    • the orange warning icon orange-warning-icon.png – if the callback has not reached its endpoint, but can still be resent automatically.

      The warning tooltip is displayed, informing you about the number of remaining automatic attempts.

    • the red error icon – if the callback has not reached its endpoint and cannot be resent automatically, because the maximum number of attempts has been reached.

      The error tooltip is displayed, informing you that the maximum number of attempts has been reached.

In the top and bottom left corner of the table, you can set the number of entries that will be displayed on one page:

  • 10.

  • 20.

  • 50.

  • 100.

In the top and bottom right corner of the table, you see the number of pages with entries.

From the callbacks table, you can: