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XTM Cloud 13.4

Changing chat priority
To change chat priority in the Query management popup:
  1. In the right-hand corner of the top navigation bar, select the XTM Chat icon Chats_brand_refreshed.svg.

  2. Go to the bottom of the dropdown list.

  3. Select the arrow-up-right-from-square-regular.svg Access Query management to see more chats button.

    Result:

    The Query management popup is displayed.

  4. If needed, use the available filter parameters and sorting options to find the required chat.

  5. Select the context menu icon bars-solid.png next to the selected chat.

  6. From the dropdown list, select Change priority.

    Result:

    A Change priority popup is displayed.

  7. In the Change priority popup, select a new value for the Priority parameter:

    • Low

    • Medium

    • High

  8. In the Change priority popup, click:

    • Save to save the new value for the Priority parameter

    • Cancel to cancel your changes

  9. Click xmark-light.svg or the Close button to close the Query management popup.