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XTM Cloud 13.4

Email notifications

XTM Cloud sends out emails when certain events happen in the system, particularly in relation to project progress. Below, there is a list of events and users who receive email notifications.

Note

To disable email notifications, contact XTM Support.

To request support

Visit our Support Portal.

Table 76. XTM Cloud emails

EVENT

RECIPIENT

All users

Project Manager

PM - Customers and Projects

PM -

Create and view

Customer Project Manager

Linguist

Project watcher

New user created

check-solid.svg

New project created (analysis finished)

Note

Only if source files have been uploaded for the relevant project.

If no files have been uploaded, no email notifications are sent out.

check-solid.svg

check-solid.svg

If creator

check-solid.svg

If creator

check-solid.svg

check-solid.svg

New task allocated and started

check-solid.svg

check-solid.svg

check-solid.svg

Task deactivated

check-solid.svg

check-solid.svg

check-solid.svg

Task finished *

check-solid.svg

check-solid.svg

check-solid.svg

Task declined *

check-solid.svg

check-solid.svg

Task declined when a user is deleted

check-solid.svg

check-solid.svg

Task re-opened

check-solid.svg

check-solid.svg

check-solid.svg

Task reassigned

check-solid.svg

check-solid.svg

Task deleted

check-solid.svg

check-solid.svg

Password Reminder

check-solid.svg

Project due dates

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

Workflow due dates

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

Group task allocated

check-solid.svg

Group task accepted

check-solid.svg

check-solid.svg

Group task rejected after accepting

check-solid.svg

check-solid.svg

Allocation order group task rejected by Linguist

check-solid.svg

check-solid.svg

to next linguist

check-solid.svg

Project finished to PM

check-solid.svg

check-solid.svg

Last Linguist task changed

check-solid.svg

check-solid.svg

Project confirmed

check-solid.svg

check-solid.svg

check-solid.svg


Events marked with a * mean that the email is sent after an action by the Linguist and are only sent for active tasks.

Emails are not sent to the person making the change thus if a project manager assigns a translator the PM will not receive an email about this.

If there is no PM allocated to the project emails will be sent to all PMs in the system.

Table 77. XTM Xchange

EVENT

RECIPIENT

Company

Freelancer

Note

Registration

check-solid.svg

check-solid.svg

Job published

check-solid.svg

check-solid.svg

Only if the Send me emails about suitable jobs is selected.

Job updated

check-solid.svg

check-solid.svg

Added as a user

check-solid.svg

check-solid.svg

Added as a subcontractor

check-solid.svg


Table 78. XTM Cloud Subcontracting emails

EVENT

RECIPIENT

Subcontractor Project Manager

Contractor PM

Contractor assigns project to Subcontractor

check-solid.svg

check-solid.svg

Contractor starts project

check-solid.svg

check-solid.svg

Contractor updates and reanalyzes project

check-solid.svg

check-solid.svg

Contractor assigns new files to Subcontractor

check-solid.svg

check-solid.svg

Contractor unassigns some files from Subcontractor

check-solid.svg

check-solid.svg

Contractor unassigns project from Subcontractor

check-solid.svg

check-solid.svg

Contractor deletes project

check-solid.svg

check-solid.svg

Subcontractor starts tasks

check-solid.svg

check-solid.svg

Subcontractor adds workflow steps

check-solid.svg

check-solid.svg

Subcontractor deletes workflow steps

check-solid.svg

check-solid.svg

Subcontractor assigns workflow steps to linguists

check-solid.svg

Subcontractor unassigns workflow steps from linguists

check-solid.svg

Subcontractor finishes tasks

check-solid.svg

check-solid.svg


Note

If no specific Project Manager has been assigned on Contractor's and/or Subcontractor's side, all Project Mangers of the Contractor and/or Subcontractor will receive email notifications in the described events.

If the Projects require cost approval parameter has been enabled by your XTM Cloud Administrator (for details, see Cost settings), the following email notifications will be sent out to the relevant users, in addition to the regular email notifications:

Table 79. XTM Cloud email notifications relating to the Projects require cost approval procedure

EVENT

ROLE OF RECIPIENT

Cost manager

Cost approver

A new project has been created which requires cost generation

check-solid.svg

Project cost has been generated and the cost approval is required

check-solid.svg

Project cost has been approved

check-solid.svg

Project cost has been rejected

check-solid.svg


If the Require acceptance of task/project parameter has been enabled by your XTM Cloud Administrator (for details, see Linguist workflow options), the following email notifications will be sent out to the relevant users:

Table 80. XTM Cloud email notifications relating to the Require acceptance of task/project procedure

EVENT

ROLE OF RECIPIENT

All users

Project Manager

PM - Customers and Projects

PM -

Create and view

Customer project manager

Linguist

Project watcher

Task/project requiring acceptance assigned

check-solid.svg

Task requiring acceptance has been started

check-solid.svg

Task/project requiring acceptance accepted

check-solid.svg

Task/project requiring acceptance declined

check-solid.svg


Apart from the emails above, XTM Portal also sends out the following additional emails:

Table 81. XTM Portal

EVENT

RECIPIENT

LSP Project Manager

Customer project manager

Customer contact request

check-solid.svg

Customer project manager registered

check-solid.svg

check-solid.svg

Payment processed

check-solid.svg

check-solid.svg

Payment page accessed

check-solid.svg