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XTM Cloud 13.4

Copying the callback details

If required, you can copy and send the callback details to XTM Support team for the troubleshooting.

To request support

Visit our Support Portal.

To copy the callback details:
  1. Select Configuration > Callbacks.

  2. In the callbacks table, find the required callback. You can use the callbacks filtering parameters to narrow down the search results.

  3. Click on the row displaying the relevant callback. Alternatively, on the left-hand side of this row, select bars-solid.png > Details.

    Result:

    The Details popup is displayed.

  4. In the Details popup:

    • in the bottom right corner, select clone-regular.svg Copy all to copy all available information about the selected callback from the following sections:

      • UUID – the unique callback ID

      • Customer – the customer on the project that the callback is referring to

      • URL – the URL to which the callback has been sent.

      • Additional data – callback logs

    • hover over the relevant section label and select the clone-regular.svg Copy value to only copy information from this section:

      • UUID – the unique callback ID

      • Customer – the customer on the project that the callback is referring to

      • URL – the URL to which the callback has been sent.

      • Additional data – callback logs

  5. Select Close to close the Details popup.