XTM Cloud v 13.1

Viewing chat details

You can view chat details in the Query management popup.

To view chat details in the Query management popup:
  1. In the right corner of the top navigation bar, click the XTM Chat icon chat_icon_grey.png.

  2. Go to the bottom of the dropdown list.

  3. Select the arrow-up-right-from-square-regular.svg Access Query management to see more chats button.

    As a result:

    The Query management popup will appear.

  4. If needed, use available filter parameters and sorting options to find a required chat.

  5. Click on the context menu icon bars-solid.png next to the selected chat.

  6. From the dropdown list select View details.

    As a result:

    A Chat details popup appears, displaying following chat details:

    • Project name

    • File name - if the chat is referring to the entire project, not a particular file, the en dash minus-solid.svg will be displayed

    • Language

    • Reference - if the chat is referring to the entire project, not a particular file, the en dash minus-solid.svg will be displayed

    • Segment - if the chat is referring to the entire project, not a particular file, the en dash minus-solid.svg will be displayed

    • Priority - if the Project Manager created a chat for the entire project from the Project list, the en dash minus-solid.svg will be displayed until a user sets chat priority on the Query management popup

    • Status - if Project Manager created the chat from the Project list, the en dash minus-solid.svg will be displayed until a user sets chat status on the Query management popup

    • Date created

    • Chat ID

    • Customer

    • Participants

    • Segment text - if the chat is referring to the entire project, not a particular file, the en dash minus-solid.svg will be displayed

  7. In the Chat details popup click:

    • Open chat box to open the chat window

    • Close to close the Chat details popup

  8. Click xmark-light.svg or the Close button to close the Query management popup.