XTM Cloud v 13.1

Opening a chat box from the Query management popup

You can use the Query management popup to search for and display all chats available to you.

To open a chat box from the Query management popup:
  1. In the right corner of the top navigation bar, click the XTM Chat icon chat_icon_grey.png.

  2. Go to the bottom of the dropdown list.

  3. Select the arrow-up-right-from-square-regular.svg Access Query management to see more chats button.

    As a result:

    The Query management popup will appear.

  4. Use available chat filter parameters and sorting options to find a required chat.

  5. Click on the table row including the relevant information about the required chat.

    As a result:

    A chat box will appear at the bottom of the screen. To rearrange chat boxes, click at the top bar of the selected chat box and drag it to a new location on the screen.

  6. Click xmark-light.svg or the Close button to close the Query management popup.