Changing chat priority
To change chat priority in the Query management popup:
In the right corner of the top navigation bar, click the XTM Chat icon
.Go to the bottom of the dropdown list.
Select the
Access Query management to see more chats button.As a result:
The Query management popup will appear.
If needed, use available filter parameters and sorting options to find the required chat.
Click on the context menu icon
next to the selected chat.From the dropdown list select Change priority.
As a result:
A Change priority popup appears.
In the Change priority popup, select a new value for the Priority parameter:
Low
Medium
High
In the Change priority popup click:
Save to save the new value for the Priority parameter
Cancel to cancel your changes
Click
or the Close button to close the Query management popup.