XTM Cloud v 13.1

Changing chat priority
To change chat priority in the Query management popup:
  1. In the right corner of the top navigation bar, click the XTM Chat icon chat_icon_grey.png.

  2. Go to the bottom of the dropdown list.

  3. Select the arrow-up-right-from-square-regular.svg Access Query management to see more chats button.

    As a result:

    The Query management popup will appear.

  4. If needed, use available filter parameters and sorting options to find the required chat.

  5. Click on the context menu icon bars-solid.png next to the selected chat.

  6. From the dropdown list select Change priority.

    As a result:

    A Change priority popup appears.

  7. In the Change priority popup, select a new value for the Priority parameter:

    • Low

    • Medium

    • High

  8. In the Change priority popup click:

    • Save to save the new value for the Priority parameter

    • Cancel to cancel your changes

  9. Click xmark-light.svg or the Close button to close the Query management popup.