XTM Cloud v 13.0

Email notifications

XTM sends out emails when certain events happen in the system particularly in relation to project progress. Below, there is a list of the events and people to whom the emails are sent.

Table 50. XTM emails

ROLE OF RECIPIENT

EVENT

All users

Project Manager

PM - Customers and Projects

PM -

Create and view

Customer Project Manager

Linguist

Project watcher

New user created

check-solid.svg

New project created (analysis finished)

check-solid.svg

check-solid.svg

If creator

check-solid.svg

If creator

check-solid.svg

check-solid.svg

New task allocated and started

check-solid.svg

check-solid.svg

check-solid.svg

Task deactivated

check-solid.svg

check-solid.svg

check-solid.svg

Task finished *

check-solid.svg

check-solid.svg

check-solid.svg

Task declined *

check-solid.svg

check-solid.svg

Task declined when a user is deleted

check-solid.svg

check-solid.svg

Task re-opened

check-solid.svg

check-solid.svg

check-solid.svg

Task reassigned

check-solid.svg

check-solid.svg

Task deleted

check-solid.svg

check-solid.svg

Password Reminder

check-solid.svg

Due dates

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

check-solid.svg

Group task allocated

check-solid.svg

Group task accepted

check-solid.svg

check-solid.svg

Group task rejected after accepting

check-solid.svg

check-solid.svg

Allocation order group task rejected by linguist

check-solid.svg

check-solid.svg

to next linguist

check-solid.svg

Project finished to PM

check-solid.svg

check-solid.svg

Last linguist task changed

check-solid.svg

check-solid.svg

Project confirmed

check-solid.svg

check-solid.svg

check-solid.svg


Events marked with a * mean that the email is sent after an action by the linguist and are only sent for active tasks.

Emails are not sent to the person making the change thus if a project manager assigns a translator the PM will not receive an email about this.

If there is no PM allocated to the project emails will be sent to all PMs in the system.

Table 51. XTM Xchange

RECIPIENT

EVENT

Company

Freelancer

Registration

check-solid.svg

check-solid.svg

Job published

check-solid.svg

check-solid.svg

Only if the Send me emails about suitable jobs is selected.

Job updated

check-solid.svg

check-solid.svg

Added as a user

check-solid.svg

check-solid.svg

Added as a subcontractor

check-solid.svg


Table 52. XTM Subcontracting emails

RECIPIENT

EVENT

Subcontractor Project Manager

Contractor assigns project to Subcontractor

check-solid.svg

Contractor starts project

check-solid.svg

Contractor updates project

check-solid.svg

Contractor deletes project

check-solid.svg


Apart from the emails above, XTM Portal also sends out the following additional emails:

Table 53. XTM Portal

RECIPIENT

EVENT

LSP Project Manager

Customer project manager

Customer contact request

check-solid.svg

Customer project manager registered

check-solid.svg

check-solid.svg

Payment processed

check-solid.svg

check-solid.svg

Payment page accessed

check-solid.svg