Viewing chat details
You can view chat details in the Query management popup.
In the right-hand corner of the top navigation bar, select the XTM Chat icon
.Go to the bottom of the dropdown list.
Select the
Access Query management to see more chats button.Result:
The Query management popup is displayed.
If needed, use the available filter parameters and sorting options to find a required chat.
Select the context menu icon
next to the selected chat.From the dropdown list, select View details.
Result:
A Chat details popup is displayed. In it, you see the following chat details:
Project name.
File name - if the chat is about the entire project, not a particular file, the en dash
is displayed.Language.
Reference - if the chat is about to the entire project, not a particular file, the en dash
is displayed.Segment - if the chat is about the entire project, not a particular file, the en dash
is displayed.Priority - if the Project Manager created a chat for the entire project from the Project list, the en dash
is displayed until a user sets the chat priority in the Query management popup.Status - if Project Manager created the chat from the Project list, the en dash
is displayed until a user sets the chat status in the Query management popup.Date created.
Chat ID.
Customer.
Participants.
Segment text - if the chat is about the entire project, not a particular file, the en dash
is displayed.
In the Chat details popup, click:
Open chat box to open the chat window.
Close to close the Chat details popup.
Click
or the Close button to close the Query management popup.