Opening a chat box from XTM Cloud top navigation bar
The XTM Chat icon 
is located in the right corner of the top navigation bar. You see an icon indicating the number of unread chats, and also a red dot icon on the right-hand side of any unread chats. For example, 
means you have some unread messages in 10 different chats.
In XTM Cloud, you can open a chat box from the:
chat dropdown list — you can use it for quick access to new messages in a recent chat.
Query management popup — you can use it to display all chats available to you.
Note
If you open XTM Cloud in a new tab or a new browser window, chat boxes opened in the previous tabs or windows become inactive.
Chat boxes are only active in the most recently opened tab or window.