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XTM Cloud 13.8

My Account — Renew subscription

The top section – Your current XTM subscription – gives the details of your current XTM Cloud subscription. This includes:

  • your account type.

  • subscription start date.

  • subscription expiry date.

  • number of users.

  • your monthly word allowance – In the case of the Freelance or Group accounts.

  • your yearly word allowance – in the case of the new subscription types: Enterprise, Business, or Team account (for details see Licensing).

  • number of  processed words words you have left to use.

  • additional XTM Cloud modules that you use.

  • whether you want to renew your subscription automatically when the current one expires. If you select the automatic renewal, before the renewal date you will receive an email with the renewal details. You will receive another email with an invoice and confirmation once the renewal has taken place.

    Note

    This option is not displayed if you have purchased one of the new subscription types introduced in XTM Cloud 13.5: Enterprise, Business, or Team (for details see Licensing).

Procedure. Renewing XTM Cloud subscription

Note

To renew one of the new subscription types introduced in XTM Cloud 13.5: Enterprise, Business, or Team (for details see Licensing), contact your Customer Success Manager directly or send an email to customersuccess@xtm.cloud.

  1. Select Configuration > My account > Renew subscription.

  2. Select:

    • new expiry date.

    • the type of account.

    • the number of users.

    • the word allowance per month.

  3. XTM Cloud will then calculate the cost for you in Pounds Sterling, Euros and US Dollars. Select your required currency and then, at the bottom of the page, select the Buy button.

  4. This will take you to the payment screen where you can enter your credit or debit card details.

Note

When you change your subscription any unused days of your existing subscription are credited back to you and a new subscription is created.

In this section:

Processed words are calculated as follows:

number of words in the source file(s) * number of target languages in the project - number of ICE matches in the project

Example 51. Processed words calculation

The source file contains 100 words, the project has 3 target languages and 20 words from one target language are ICE matches. XTM Cloud calculates processed words as follows:

100 * 3 - 20 = 300 - 20 = 280

For this project, XTM Cloud will deduct 280 processed words from your allowance.


Processed words are deducted from your XTM Cloud instance word allowance, whenever any of these actions are performed ( whichever happens first):

  • Project Managers start a project or job. Only the processed words related to the started file(s) and/or language(s) will be deducted.

  • Project Managers or Linguists open a job in XTM Workbench in edit mode (either via the UI or API) before starting the project. Only the processed words related to the opened file(s) will be deducted from your allowance. If the file is only opened in edit mode after its workflow has been started, the processed words for that file will not be deducted again. Processed words are only deducted the first time the file is opened in XTM Workbench, not when the file is opened again.

  • Project Managers download one or more project files before starting the project. Only the processed words related to the downloaded target files will be deducted. If the file is only downloaded after its workflow has been started, the processed words for that file will not be deducted again. Also, if the same version of the target file is downloaded multiple times, processed words will be deducted only once.

  • Project Managers upload one or multiple source files to an existing, started project (continuous project) for which the processed words have already been deducted, or replace them in the project. In this case, only the processed words related to the new scope will be deducted from your word allowance.