Changing chat priority
Procedure. To change chat priority in the Query management popup:
In the right-hand corner of the top navigation bar, select the XTM Chat icon
.Go to the bottom of the dropdown list.
Select the
Access Query management to see more chats button.Result:
The Query management popup is displayed.
If needed, use the available filter parameters and sorting options to find the required chat.
Select the context menu icon
next to the selected chat.From the dropdown list, select Change priority.
Result:
A Change priority popup is displayed.
In the Change priority popup, select a new value for the Priority parameter:
Low
Medium
High
In the Change priority popup, click:
Save to save the new value for the Priority parameter
Cancel to cancel your changes
Click
or the Close button to close the Query management popup.